Frequently asked questions

Bayan Kadiwa is a local parcel delivery service by Freshpost Delivery Inc. for documents, small packages, merchant orders, and everyday community deliveries.

Families, online sellers, local merchants, offices, and community partners can request pickup and delivery support within available service areas.

Service availability depends on current routes, rider capacity, operating hours, and coverage zones. We focus on reliable local areas first before expanding wider.

Use the website inquiry form or official Bayan Kadiwa booking channels. Share pickup address, drop-off address, contact numbers, parcel type, size, and handling notes.

After you place an order, Bayan Kadiwa looks for an available delivery rider near your pickup area. The rider search can run for up to 10 minutes, with the search radius expanding during that time to help match your booking. If no rider accepts within 10 minutes, you can choose to try again or cancel the booking. If no option is selected within 2 minutes, the booking will automatically cancel.

Yes, scheduled pickup may be arranged when rider availability and route capacity allow it. Same-day and priority requests depend on location and timing.

Prepare sender and receiver details, complete addresses, phone numbers, parcel description, preferred pickup time, delivery notes, and any proof or confirmation requirements.

Common accepted items include documents, sealed envelopes, packed goods, online seller orders, accessories, samples, and small parcels that are safe and lawful to transport.

Yes. Restricted items may include cash, government IDs, passports, illegal goods, hazardous materials, weapons, live animals, stolen items, counterfeit goods, and anything prohibited by Philippine law.

Use secure packaging that protects the item during normal handling. Seal the parcel properly, label it clearly, and add special handling notes when needed.

Rates may depend on distance, route, parcel size, vehicle type, urgency, waiting time, tolls, parking, add-ons, and current operating conditions.

Bayan Kadiwa aims to keep pricing clear. Extra fees may apply only for situations such as waiting time, redelivery, cancellation, returns, tolls, parking, or special handling.

Accepted payment methods may vary by service area and booking channel. The team will confirm available payment options before or during the booking process.

Bayan Kadiwa supports delivery status updates such as accepted, picked up, in transit, delivered, and proof-ready when available through the active booking flow.

Proof of delivery may include receiver confirmation, photo proof, rider notes, timestamp, location reference, or other reasonable delivery evidence.

The delivery may be rescheduled, returned, or marked as failed depending on the situation. Waiting, redelivery, cancellation, or return fees may apply.

Yes. Bayan Kadiwa can help local sellers with customer orders, product samples, repeat drops, merchant dispatch, and scheduled delivery coordination.

Multiple-drop or recurring delivery support may be arranged depending on route planning, rider capacity, package volume, and service area.

No. Bayan Kadiwa is designed to help merchants move parcels without managing their own delivery riders for every order.

Visit the Driver page and send your application details through the form or official application channel. The team will review your information and availability.

Vehicle options may include motorcycle, sedan, MPV, van, pickup, or light truck depending on delivery type, route, and company requirements.

Driver opportunities may be available for part-time or full-time schedules depending on active demand, service area, and operational needs.