Privacy

Privacy Policy

This Privacy Policy explains how Freshpost Delivery Inc., operating Bayan Kadiwa Parcel Delivery, collects, uses, stores, shares, and protects personal data in connection with our website, delivery services, rider operations, merchant programs, customer support, and business accounts.

Effective date: July 1, 2026

1. Who We Are

Bayan Kadiwa Parcel Delivery is operated by Freshpost Delivery Inc., a company registered with the Securities and Exchange Commission in the Philippines. In this Privacy Policy, "Bayan Kadiwa," "Freshpost," "we," "us," and "our" refer to Freshpost Delivery Inc. and the Bayan Kadiwa delivery service.

We respect your privacy and process personal data in accordance with the Philippine Data Privacy Act of 2012, its implementing rules, National Privacy Commission issuances, and other applicable laws.

2. Scope of this Policy

This Policy applies to website visitors, customers, senders, receivers, merchants, business account users, delivery riders, driver applicants, delivery partners, support contacts, suppliers, and other persons whose personal data we process in connection with Bayan Kadiwa.

This Policy covers our website, inquiry forms, booking requests, delivery coordination, rider or driver onboarding, merchant support, customer service, social channels, and other official Bayan Kadiwa service channels.

3. Personal Data We Collect

Depending on how you interact with Bayan Kadiwa, we may collect the following categories of personal data:

  • Identity and contact details, including name, mobile number, email address, address, business name, representative name, and account contact information.
  • Delivery details, including pickup address, drop-off address, receiver information, parcel description, delivery notes, booking status, timestamps, and proof-of-delivery records.
  • Location and route information needed to assign riders, coordinate pickup and drop-off, verify service completion, improve route planning, and support safety or dispute review.
  • Payment and transaction details, including delivery fees, billing records, merchant settlement references, cash-on-delivery notes, refunds, adjustments, and payment channel references.
  • Communications, including inquiries, feedback, complaints, support messages, call notes, photos, screenshots, documents, and other files you submit to us.
  • Technical and usage information, including device type, browser, IP address, approximate location, referral source, cookie or analytics data, and website interaction records.
  • Rider, driver, or partner application information, including ID details, license information, vehicle type, OR/CR or authorization documents, clearance documents, vehicle photos, application status, delivery activity, and compliance notes.

4. How We Collect Personal Data

We collect personal data directly from you when you submit a form, request a booking, contact support, apply as a rider or driver partner, communicate with our team, or provide information through our official channels.

We may also collect data from receivers, senders, merchants, riders, drivers, delivery partners, payment channels, technology providers, public or government sources where lawful, and operational records created while providing delivery services.

5. Why We Use Personal Data

We process personal data for legitimate delivery, customer service, safety, legal, and business purposes, including to:

  • Receive, verify, accept, assign, track, complete, cancel, return, or resolve delivery requests.
  • Coordinate pickup, transit, drop-off, proof of delivery, customer updates, rider updates, and support communications.
  • Verify rider, driver, merchant, or business partner applications and maintain service standards.
  • Calculate fees, process payments, manage billing, reconcile merchant accounts, and handle refunds or adjustments.
  • Prevent fraud, abuse, unsafe deliveries, prohibited items, false bookings, unauthorized account use, and security incidents.
  • Respond to inquiries, complaints, claims, lost or damaged parcel reports, legal requests, or dispute-resolution matters.
  • Improve route planning, coverage areas, rider performance, website experience, service reliability, training, and operational processes.
  • Send service updates, account messages, operational notices, rider opportunities, merchant communications, or marketing messages where allowed by law or consent.
  • Comply with tax, accounting, regulatory, law enforcement, legal, safety, and corporate governance requirements.

6. Legal Basis for Processing

We process personal data based on consent, fulfillment of a contract or requested service, compliance with legal obligations, protection of life and safety, protection of lawful rights, and legitimate business interests such as delivery operations, fraud prevention, customer support, service improvement, and network safety.

Where consent is required, you may withdraw consent subject to legal, contractual, operational, fraud-prevention, accounting, and dispute-resolution limits.

7. Location Data and Delivery Tracking

Delivery services may require processing route, pickup, drop-off, rider location, delivery status, timestamps, and proof-of-delivery information. This information helps us coordinate deliveries, confirm completion, respond to customer concerns, and maintain safety and service reliability.

If a Bayan Kadiwa app, platform, or partner system enables real-time or background location features in the future, location data will be used only for delivery operations, safety, support, compliance, and service improvement, subject to applicable permissions and settings.

8. Sharing of Personal Data

We do not sell personal data. We may share relevant personal data only when needed for delivery operations, support, legal compliance, or legitimate business purposes, including with:

  • Riders, drivers, delivery partners, dispatchers, and operations staff who need information to complete pickup, transit, handoff, and proof-of-delivery tasks.
  • Senders, receivers, merchants, and business account users involved in a delivery or claim.
  • Payment processors, banks, billing providers, accounting providers, and merchant settlement partners.
  • Cloud hosting, IT, email, analytics, form processing, security, mapping, communication, customer support, and other technology service providers.
  • Professional advisers, insurers, auditors, consultants, and business continuity partners.
  • Government authorities, regulators, courts, law enforcement, or other parties when required by law, lawful request, legal process, safety concern, or rights protection.
  • Potential business successors in connection with a merger, restructuring, financing, acquisition, transfer of assets, or similar corporate transaction, subject to appropriate safeguards.

9. Rider, Driver, and Partner Data

If you apply or operate as a Bayan Kadiwa rider, driver, or delivery partner, we may process application details, ID and license information, vehicle documents, vehicle photos, clearance records, payout or billing information, delivery activity, customer feedback, route performance, incident reports, and compliance records.

We use this information for onboarding, verification, assignment, support, safety, quality control, fraud prevention, payment or settlement, disciplinary review, account management, and legal compliance.

10. Cookies, Analytics, and Website Data

Our website may use cookies, pixels, logs, or similar technologies to support basic functionality, remember preferences, understand traffic, improve content, detect errors, prevent abuse, and measure campaign or form performance.

You may manage cookies through your browser settings. Some parts of the website may not function properly if cookies or similar technologies are disabled.

11. Marketing and Service Communications

We may send operational messages about bookings, delivery status, account matters, rider applications, merchant coordination, policy updates, and support matters when necessary for the service.

We may also send promotional or business communications about Bayan Kadiwa services, merchant programs, rider opportunities, or offers where allowed by law or consent. You may opt out of marketing messages through the method provided or by contacting us. Service-related messages may still be sent when necessary.

12. Data Retention

We keep personal data only for as long as reasonably necessary for delivery operations, customer support, accounting, tax, legal compliance, fraud prevention, safety, dispute resolution, business records, and legitimate operational needs.

Retention periods may vary depending on the type of data, transaction, account, claim, legal requirement, or investigation. When data is no longer needed, we will delete, anonymize, aggregate, or securely archive it according to our procedures and applicable law.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, staff or partner confidentiality expectations, account controls, secure storage practices, service-provider review, incident handling, and internal policies. No website, messaging channel, or delivery platform can guarantee absolute security, but we work to protect data in proportion to operational risk.

14. Data Breach and Incident Handling

If we become aware of a personal data breach or security incident that requires notification under applicable law, we will assess the incident, take reasonable containment and remediation steps, and notify affected individuals and/or the National Privacy Commission when required.

15. Cross-Border Processing

Some technology providers, cloud systems, communication tools, analytics services, or support providers may process or store information outside the Philippines. When this happens, we take reasonable steps to require appropriate safeguards and ensure personal data remains protected in line with this Policy and applicable law.

16. Your Data Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about how your personal data is collected and used.
  • Access personal data we hold about you.
  • Request correction of inaccurate or outdated data.
  • Object to certain processing or withdraw consent where processing is based on consent.
  • Request deletion, blocking, or restriction where allowed by law.
  • Request portability where applicable.
  • File a complaint with the National Privacy Commission.

We may need to verify your identity before acting on a request. Some requests may be limited by legal, operational, safety, fraud-prevention, accounting, contractual, or dispute-resolution requirements.

17. Children and Minors

Bayan Kadiwa services are not intended for children. If a minor's personal data is provided for delivery purposes, the person submitting the booking confirms they have the authority or consent required by law.

18. Third-Party Links and Services

Our website or communications may link to third-party websites, maps, payment channels, messaging tools, app stores, or social platforms. Their privacy practices are governed by their own policies, not this Privacy Policy.

19. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of Bayan Kadiwa services after updates means you acknowledge the revised Policy.

20. Contact

For privacy questions, data subject requests, complaints, or concerns about personal data, contact Freshpost Delivery Inc. through the official Bayan Kadiwa contact channels published on this website. Please include enough detail for us to review and respond to your request.